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Keppel | Full-time

Klik+ Mobile App

About

A one-stop app for all tenant-building services.

Responsibilities

User research and design

User flow

Stakeholder management

Timeline

Joined the team in Aug 2023 - Present

Results

  • Launched mobile app on Apple App Store and Google Play Store

  • In the process of onboarding all tenants of Keppel Bay Tower commercial building

  • Enable the use of Facial Recognition and Digital Access Card to enter building

  • Season parking application, Feedback submission, Events Registration etc. among other micro-services available

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A mega-app with various microservices.

Integration and digitalisation of building access system
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Problem

  • Current building access system includes facial recognition (FR) or digital access card through BOSCH turnstile

  • Tenants have to physically register for FR access at concierge on their first day

  • Slow and tedious process especially for the mass onboarding of new tenants

  • Digital access card has to be accessed through another 'Keppel Bay Tower' mobile application

Solution

  • Integrated FR registration and digital access card as a micro-service in the new tenant-building experience app

  • Tenants can register for FR at their own time of convenience

  • Liaised and conducted discoveries with building mangers to learn more about existing onboarding process

Integration with various software and communication with developers
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  • Introduced feedback channel in the app

  • Integrated backend to Salesforce so that all feedback will be tagged to user ID and tracked

  • Worked with Customer Experience team to decide on case categories

  • Worked with internal app developers and Salesforce developers to ensure that feedback channels are accurately recorded and UI are correct

Research and testing on user's behaviour when booking office facilities and their attitude towards credits solutions
Problem

  • Unsure about user's reception to using credits to book office facilities such as meeting rooms or sleep pods

  • Unsure if business' initial plan to sell credits and provide bulk discounts will be effective

  • Unsure if users are able to use our prototype to book facilities with credits easily

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Solution

  • Discovered that user's attitude towards using credits to book meeting rooms is different from product owner's expectations

  • Having a discount or time sale for credits does not entice users from booking a meeting room for longer

  • Users will not extend their meeting room usage for longer just because it is cheaper

  • Concise summary and analysis of results through the help of tools like Dovetail, Maze, and Miro

  • Sharebacks with stakeholders so that they can make use of these research findings

Aligning stakeholders on new product features

  • Collaborated with product owners from more than 3 different business units to align on product features

  • Balancing expectations due to timeline other constraints such as manpower, and hardware and software limitations

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Example of collaboration exercises prepared on Miro for Cadences with stakeholders

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Writing user stories and acceptance criteria

Features enhancements

  • Introduced new design for building managers to publish circulars to tenants

  • Included approval flow between building manager and building admin 

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